A Service Desk Is Best Described as
Analysis of an incident by a technical support group which revels that an underlying problem exists or is likely to exist. Call center Call center.
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D Recommending improvements Correct the Service Owner is responsible for continually improving their service.
. A Fit for design. The goal of Continual Service Improvement is BEST described as. A A Service Desk that also provides onsite technical support to its users.
The user contacts the service desk for assistance. B The ability to restore services or components back to normal operation. The Service Desk agent populates an interaction record with the relevant information.
It is a busy fast-paced work environment where agents contact customers to arrange preventive maintenance appointments. The Service Desk is on offer for the users in an organization. A A set of specialized organizational capabilities for providing value to customers in the form of services.
Technical Question 2 A service desk is best described as. D A Service Desk that could be in any physical location but uses telecommunications and IT systems to make it appear that they are in the same location. Which service offering is best described by the following service mix.
Analyst Database Administration IT Trainer Network Engineer Project Manager. A Service Desk is best described as. Talent for touching guests emotionally.
Ability to meet minimum service standards. A A team or group of people and the tools they use to carry out one or more processes or activities. A A Service Desk that also provides onsite technical support to its users b A Service Desk where analysts only speak one language c A Service Desk that is situated in the same location as the users it serves d A Service Desk that could be in any physical location but uses telecommunications and IT.
Used to manage the entire lifecycle of all services including service pipeline service catalog and retired services. Performance availability etc Question 9. C A Service Desk that is situated in the same location as the users it serves.
B A structured set of activities designed to accomplish a specific objective. C Fit for function. D A technically focused set of management practices for IT service delivery.
Suspicion or detection of a cause of one or more incidents by the service desk. Which of the following BEST describes a Local Service Desk structure. It provides a single point of contact between the service provider and users It manages incidents and service requests It is a service management process Service desk staff try to restore service as quickly as possible.
Which statement best describes a call center. B A Service Desk where analysts only speak one language. C A temporary organization with people and other assets required to achieve an objective or other outcome.
A single point of contact within a company for managing customer incidents. But they are of course allowed to contact anybody within the IT organization with their Incidents and Service Requests. To continually align and re-align IT services to the changing business.
Because the issue cannot be resolved immediately the Service Desk agent opens an incident and the incident is assigned to a technician. A dedicated number of staff handling Incidents and service requests best describes a Service Desk. D Fit for use this is warranty ie.
ITIL V3 Sample Questions. B Fit for purpose. A group of people who resolve customer problems.
Using your knowledge of your propertys changing amenities and services to help guests get the most out of their day best describes your. Which of the following statements about the service desk are CORRECT. The Service Desk is a function that provides a means of communication between IT and its users for all operational issues 2.
You need the right people staffing your help desk. Trending of historical incident records to. A phone line used by people who need technical support.
C The processes that enable efficient IT service delivery and support. A high degree of customer interaction and a high degree of labor intensity. It is a place that exists within a company and provides computer support.
Hire the Right Talent. The complete set of services that is managed by a service provider. Doing so will ensure that your service agents are operating using help desk best practices especially in terms of customer service and asset management.
1 2 and 4 only. The utility of a service is best described as. A place where telephone calls are made or received in high volume.
B The processes required to deliver and support services. BA dedicated number of staff handling service requests. Personal commitment to continue learning.
A A dedicated number of staff handling Incidents and service requests. Which of the following statements about the Service Desk are CORRECT. A single point of contact within a company for managing customer incidents.
The technician discovers that the printer network connection is broken. A single point of contact within a company for managing customer incidents. CA dedicated number of staff answering questions from users.
A The prevention of failure and the ability to keep services and components operable. All of the above. C The percentage of the agreed service hours for which the service is available.
DA dedicated number of staff handling Incidents and service requests. One way to ensure this is to get them HDI Help Desk Institute certified. The presence of a friendly desk clerk in a budget hotel is an example of which of the four features of a service package.
AA process within Service Operation providing a single point of contact. It is a help desk used by customers to make an appointment to report their computer problems. The Service Desk is always the owner of the Incident Management process A 2 only B 1 only C All of the above D None of the above.
Question 3 A place where telephone calls are made or received in high volume.
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